Network Bulletin - An important message to health care professionals and facilities
In this Issue Volume 53, January 2013

Doing Business Better


UnitedHealthcare Shared Services Expansion for Government Employees Health Association (GEHA)

Through a UnitedHealthcare Shared Services arrangement with Government Employees Health Association (GEHA), UnitedHealthcare currently provides network access to more than 106,000 Federal Employee Health Benefit Plan (FEHB) members residing in MD, DC, VA, DE, OK, CO and UT.

Effective Jan. 1, 2013 UnitedHealthcare will expand their agreement with GEHA to provide members from: AL, AK, ID, IA, MT, MN, NE, NM, LA, MS, ND, SD, TN, WV, WI, and WY access to the UnitedHealthcare Options PPO network.

As of Jan. 1, 2013 GEHA is terminating direct contracts with providers in these states and will be accessing UnitedHealthcare Options PPO provider contracts.

InforMed provides impatient medical and mental health utilization management for the GEHA membership and UnitedHealthcare has delegated inpatient Utilization Management Services for this membership (e.g., Notification, Initial Determination, Inpatient Care Management and Appeals) to InforMed. InforMed uses Milliman Care Guidelines® and is URAC accredited in Health Utilization Management.

This product offering is unique to each customer. Please check the back of the members ID card for contact information. For eligibility, summary of benefits, outpatient precertification requirements and claim status for FEHB members in a specified state call the dedicated self-service line at 877-343-1887 or email

Claims for these members should be sent to: UnitedHealthcare Shared Services, PO Box 30783, Salt Lake City, UT 84130-0783
All GEHA member ID’s are a combination of numeric and alpha and are 12 characters. Example: 2xxxxxxxGEHA. To properly route claim(s), please include the GEHA at the end of the ID number.

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If you do not contract directly with UnitedHealthcare, and participate in our network through an arrangement in which we "Lease" a network from some other entity, some of the information provided in this communication may not be applicable to you and/or impact you differently. If you have questions regarding any of the information or need to better understand its impact on you, please contact your local Network Account Representative, Physician Advocate or Hospital & Facility Advocate. If you are not sure who your contact is, please visit > Contact Us > Network Contacts.

Insurance coverage provided by UnitedHealthcare Insurance Company or its affiliates. Health plan coverage provided by UnitedHealthcare of California, UnitedHealthcare of Colorado, Inc., UnitedHealthcare of Oregon, Inc., and UnitedHealthcare of Washington, Inc. or other affiliates. Administrative services provided by United HealthCare Services, Inc. or its affiliates.

Questions or Comments? Write to us at: UnitedHealthcare, MN012-S117, P.O. Box 1459, Minneapolis, MN 55440-1459. For more information, visit our Web site or call our telephone self-service system at: 877-842-3210.

We respect your right to privacy; visit our Web site to read our Privacy Policy, Security Notice and Notice of Privacy Policy and Practices.

UnitedHealthcare Services, Inc., P.O. Box 1459, Minneapolis, MN 55440-1459.40-1459.

Copyright 2013 UnitedHealth Group Incorporated. All rights reserved.